If you’ve ever encountered the frustrating problem of one AirPod not charging in the Charging Case, fear not! This article is here to provide you with simple solutions to fix this issue. Whether you’re using the original AirPods, AirPods 2, AirPods 3, AirPods Pro, or AirPods Pro 2, these troubleshooting steps apply to various models. First, check the battery level of the Charging Case, as a low charge can hinder both AirPods from charging. If that’s not the problem, reinsert the AirPod and make sure it has proper contact with the charging port. If the issue persists, try cleaning the charging contacts on both the AirPod and Charging Case. And if all else fails, don’t worry – you can attempt to reset the AirPods to their factory settings or reach out to Apple Support for further assistance.
Checking Charging Case Battery Level
Step 1: Open the Charging Case
To check the battery level of your AirPods’ Charging Case, the first step is to open the case. Simply flip open the lid of the Charging Case to expose the AirPods inside.
Step 2: Check the LED Indicator
Once the Charging Case is open, you will notice a small LED indicator located on the front of the case. The LED light provides information about the battery level of the case. If the LED light is green, the case has a sufficient charge. However, if the LED light is amber or not lit at all, it indicates that the case needs to be recharged.
Step 3: Recharge the Charging Case if necessary
If the LED indicator on the Charging Case shows an amber light or no light at all, it means that the case needs to be recharged. To recharge the case, simply connect it to a power source using a Lightning cable. Once connected, the LED indicator will display the charging progress. Make sure to leave the case connected until it is fully charged.
Reinserting the AirPod
Step 1: Remove the AirPod from the Charging Case
If one of your AirPods is not charging properly, the next step is to remove the affected AirPod from the Charging Case. Gently take out the AirPod from the designated compartment in the case.
Step 2: Inspect the AirPod and Charging Case for dirt or debris
Once the AirPod is removed, take a moment to inspect both the AirPod and the Charging Case for any signs of dirt or debris. Sometimes, a buildup of dirt or debris can prevent the AirPod from making proper contact with the charging port.
Step 3: Reinsert the AirPod into the Charging Case
After inspecting and cleaning if necessary, reinsert the AirPod back into its designated compartment in the Charging Case. Make sure it is securely placed and that the charging contacts on the AirPod align with the contacts in the case.
Cleaning the Charging Contacts
Step 1: Gather the necessary materials
To clean the charging contacts on both the AirPods and the Charging Case, you will need a few materials. Grab a clean, lint-free cloth and a small amount of rubbing alcohol or water.
Step 2: Power off the AirPods
Before proceeding with cleaning, it is important to power off the AirPods. This can be done by placing both AirPods inside the Charging Case and closing the lid.
Step 3: Clean the charging contacts on the AirPod
Dampen the clean cloth with a small amount of rubbing alcohol or water. Gently wipe the charging contacts on the AirPod, making sure to remove any dirt or residue. Be cautious and avoid getting any moisture into the openings of the AirPod.
Step 4: Clean the charging contacts on the Charging Case
Using the same cloth, clean the charging contacts on the Charging Case. Wipe the contacts gently, ensuring they are free from any dirt or debris. Again, avoid introducing moisture into the case.
Step 5: Reinsert the AirPod into the Charging Case
After cleaning the charging contacts on both the AirPod and the Charging Case, reinsert the AirPod into its designated compartment. Ensure that it is properly aligned with the contacts in the case.
Resetting the AirPods to Factory Settings
Step 1: Open the Settings app on your device
To reset the AirPods to their factory settings, start by opening the Settings app on the device that is connected to your AirPods.
Step 2: Select Bluetooth
Within the Settings app, locate and select the “Bluetooth” option. This will take you to the Bluetooth settings page.
Step 3: Locate your AirPods and tap the (i) icon
Scroll through the list of connected devices until you find your AirPods listed. Tap on the (i) icon next to your AirPods to access more options and settings.
Step 4: Tap ‘Forget This Device’
Within the AirPods settings page, you will find the option to “Forget This Device.” Tap on this option to remove your AirPods from the device’s Bluetooth memory.
Step 5: Place both AirPods into the Charging Case
After forgetting your AirPods on the device, place both AirPods back into the Charging Case. Ensure that they are properly seated and aligned with the charging contacts.
Step 6: Open the lid of the Charging Case
With the AirPods inside the Charging Case, open the lid of the case. Keep the lid open for the next step.
Step 7: Press and hold the setup button on the back of the Charging Case until the LED indicator flashes amber
On the back of the Charging Case, locate the setup button. Press and hold this button until the LED indicator on the front of the case flashes amber. This indicates that the AirPods have been successfully reset to their factory settings.
Contacting Apple Support
Step 1: Visit the Apple Support website
If you have tried all the previous steps and are still experiencing issues with your AirPods, it may be time to reach out to Apple Support for further assistance. Start by visiting the Apple Support website.
Step 2: Select your AirPods model
On the Apple Support website, navigate to the section that corresponds to your specific model of AirPods. Whether you have the original AirPods, AirPods 2, AirPods 3, AirPods Pro, or AirPods Pro 2, there should be dedicated support resources available.
Step 3: Choose the ‘Contact Support’ option
Within the support section for your AirPods model, look for the option to “Contact Support.” This will typically lead you to a page where you can choose the method of contact that suits you best, such as phone, chat, or email.
Step 4: Explain the issue to the Apple Support representative
When contacting Apple Support, be prepared to explain the issue you are facing with your AirPods in detail. Provide all relevant information, such as the troubleshooting steps you have already taken and the specific error messages or symptoms you are encountering.
Step 5: Follow the provided troubleshooting steps or schedule a repair if necessary
Based on the information you provide, the Apple Support representative will guide you through additional troubleshooting steps to try and resolve the issue. Alternatively, if it is determined that a repair is needed, you will be given instructions on how to proceed, whether it involves shipping the AirPods for repair or visiting an Apple Store.
Issue with Original AirPods
Step 1: Check for software updates
If you are experiencing issues with your original AirPods, such as one AirPod not charging, make sure to check for any available software updates for your device. Sometimes, software updates can address known issues and improve compatibility.
Step 2: Try using a different charging cable or adapter
In some cases, the issue may lie with the charging cable or adapter. Try using a different Lightning cable or adapter to charge your AirPods and see if that resolves the problem.
Step 3: Consider replacing the Charging Case
If the issue persists, it may be a problem with the Charging Case itself. Consider contacting Apple Support or visiting an Apple Store to inquire about a replacement Charging Case specifically designed for your original AirPods.
Issue with AirPods 2
Step 1: Ensure compatibility with your device
Before troubleshooting any issues with your AirPods 2, ensure that they are compatible with your device. AirPods 2 require certain minimum software versions on supported devices. Check Apple’s official website for compatibility information.
Step 2: Reset network settings on your device
Sometimes, issues with AirPods 2 can be related to network settings. Resetting the network settings on your device can help resolve such issues. Go to the Settings app, select “General,” then “Reset,” and choose “Reset Network Settings.”
Step 3: Restore your device to factory settings
If the issue persists, you can try restoring your device to its factory settings. This should be done as a last resort, as it erases all data and settings on your device. Make sure to backup your data before proceeding. Go to the Settings app, select “General,” then “Reset,” and choose “Erase All Content and Settings.”
Issue with AirPods 3
Step 1: Verify Bluetooth and Wi-Fi settings
If you are experiencing issues with your AirPods 3, ensure that your device’s Bluetooth and Wi-Fi settings are enabled and functioning properly. Sometimes, connectivity issues can prevent the AirPods from working as expected.
Step 2: Update your device’s operating system
Keeping your device’s operating system up to date is important for optimal compatibility with the AirPods 3. Check for any available software updates for your device and install them if necessary.
Step 3: Perform a soft reset of your device
Performing a soft reset of your device can sometimes resolve underlying software issues that may be affecting the AirPods 3. To perform a soft reset, follow the specific instructions for your device model. Usually, it involves pressing and holding a combination of buttons until the device restarts.
Issue with AirPods Pro
Step 1: Clean the AirPods Pro ear tips
If you are experiencing issues with your AirPods Pro, such as problems with sound quality or noise cancellation, it is important to regularly clean the ear tips. Remove the ear tips from the AirPods Pro and gently clean them with a soft, lint-free cloth. Be careful not to wet the ear tips or use harsh chemicals.
Step 2: Check for debris in the charging port
Sometimes, debris can accumulate in the charging port of the AirPods Pro, causing connectivity issues or problems with charging. Use a small, soft brush or compressed air to carefully remove any debris from the charging port.
Step 3: Verify noise cancellation settings
If you are not experiencing the expected noise cancellation performance from your AirPods Pro, double-check the noise cancellation settings on your device. Make sure that noise cancellation is enabled and adjust the level to your preference using the device’s settings.
Issue with AirPods Pro 2
Step 1: Remove any protective films or stickers
Upon receiving your AirPods Pro 2, double-check that there are no protective films or stickers covering the charging contacts or the ear tips. Sometimes, these films can prevent the AirPods Pro 2 from charging or functioning correctly.
Step 2: Ensure proper placement in the charging case
For the AirPods Pro 2 to charge properly, they must be placed correctly in the charging case. Ensure that the AirPods Pro 2 are securely seated and properly aligned with the charging contacts in the case.
Step 3: Reset the AirPods Pro 2
If you have tried all the previous steps and are still experiencing issues with your AirPods Pro 2, it may be necessary to reset them to their factory settings. Refer to the earlier section on resetting AirPods to factory settings for step-by-step instructions.
